Your privacy is important to RideTwin. This privacy policy explains how we collect, use, and protect your personal information when you use our website https://www.ridetwin.com and purchase our products.
Information We Collect
We collect the following types of information:
- Personal Information: This includes your name, email address, phone number, shipping address, and billing address, which you provide when you create an account, place an order, or subscribe to our newsletter.
- Payment Information: We collect payment information, such as credit card details, through our secure payment gateway. This information is used to process your orders and is not stored on our servers.
- Order Information: We collect information about the products you purchase, order history, and shipping details.
- Device Information: We collect information about the device you use to access our website, including your IP address, browser type, operating system, and device identifiers.
- Usage Information: We collect information about how you use our website, including the pages you visit, the links you click, and the searches you conduct.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences.
How We Use Your Information
We use your information for the following purposes:
- Order Processing: To process and fulfill your orders, including shipping and delivery.
- Account Management: To create and manage your account, including providing customer support and responding to inquiries.
- Personalization: To personalize your experience on our website, including recommending products and content that may be of interest to you.
- Marketing Communications: To send you promotional emails, newsletters, and updates about our products and services. You can opt-out of these communications at any time.
- Website Improvement: To analyze website usage and improve our website’s functionality and user experience.
- Legal Compliance: To comply with legal obligations and protect our rights and interests.
Data Sharing and Disclosure
We may share your information with the following third parties:
- Service Providers: We share information with third-party service providers who assist us with payment processing, shipping, marketing, and website analytics. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Business Partners: We may share information with our business partners to offer you joint products or services.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
- Secure Storage: We store your personal information on secure servers with limited access.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccuracies in your personal information.
- Deletion: You have the right to request the deletion of your personal information.
- Objection: You have the right to object to the processing of your personal information.
- Restriction: You have the right to restrict the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a structured, machine-readable format.
To exercise these rights, please contact us at support@ridetwin.com. We may require you to verify your identity before processing your request.
Cookies
We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website after the changes constitutes your acceptance of the updated privacy policy.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
RideTwin
Snowboard & Ski Gear Store
Rue de Caron 12
73440 Val Thorens
France
📧 Email: support@ridetwin.com
📞 Phone: +33 4 79 00 12 34
Effective Date: 12,2025
